Diploma in Customer Service

COURSE DESCRIPTION

Providing excellent customer service is essential to the long-term viability of every business. DEEP Computer's Diploma in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service program to the highest level.

DEEP Computer's customer service certification course also details the role of customer service in the hospitality industry, the retail industry, and the public sector. These sections explain the elements of customer service that should be focused on in these sectors.

This Diploma course is ideal for business managers, business owners, and entrepreneurs who wish to learn how to implement an effective customer service program in their organization. This course will also be of great interest to retail staff, hospitality workers and public servants who want to become more proficient at providing friendly and effective customer service.

CERTIFICATION

To qualify for your official DEEP Computer's Diploma, Certificate you must study and complete all modules and score 80% or more in each of the course assessments. 

LEARNING OUTCOMES

After completing this course the learner will be able to:
- Apply the fundamental aspects of customer service in a business;
- Advance a customer service program from a fundamental to advanced level;
- Communicate and collaborate with customers utilizing efficient communication processes;
- Obtain customer feedback to continuously refine a customer service program;
- Implement a customer service program in the hospitality industry, the retail industry, and the public sector. 

Module Title
Module 1: Course Navigation
Module 2: Customer Service Basics
Module 3: Providing Excellent Customer Service
Module 4: Diploma in Customer Service - First Assessment
Module 5: Customer Service in the Hospitality Industry
Module 6: Customer Service in the Retail Industry
Module 7: Customer Service in the Public Sector
Module 8: Diploma in Customer Service - Second Assessment
Module 9: Diploma in Customer Service - Final Assessment